Frequently Asked Coffee Questions!
What are your delivery rates?
Our delivery rate for a single 225g bag of any of our coffees is £1.95.
All other orders under £20 are charged at £2.95.
Orders over £20 are delivered for FREE.
If you live within a 2.5 mile radius of our roasters in Cobham, you will be given the option to select FREE local delivery at checkout, regardless of order value.
We currently send all parcels by 2nd Class Royal Mail, aside from any order including the Wilfa Grinder, which is sent by UPS. Orders should take between 3-5 working days. However, some carriers are still experiencing delays due to COVID-19, so please allow a few extra days at this time.
What size grind do I need?
Whole Beans – for you to grind at home with your own grinder.
Coarse – ideal for cafetière, French press
Medium – ideal for V60, AeroPress, Chemex
Fine – ideal for espresso, moka pot
What do I do if I have a problem with my order or want to return something?
Please contact us as soon as possible and we'll help you get the problem sorted. You can e-mail us directly on firstname.lastname@example.org, or use the contact us page.